Global Exotic Foods
Email: info@globalexoticfoods.com
Website: globalexoticfoods.com

1. Overview

Global Exotic Foods operates as a wholesale supplier of beverages, snacks, frozen desserts, and related food products. Due to the nature of food distribution and bulk transactions, our return and refund policies are structured to protect product integrity, food safety, and supply chain standards.

All customers are encouraged to review this policy carefully before placing orders.

2. General Policy

• All sales are considered final unless otherwise agreed in writing.

• Returns are accepted only under specific circumstances outlined below.

• Products must not be resold, altered, or stored improperly prior to submitting a claim.

3. Eligible Returns

Returns may be accepted only in the following cases:

a) Damaged Goods

If products arrive visibly damaged during transit.

b) Incorrect Shipment

If the delivered goods do not match the confirmed invoice.

c) Manufacturing Defect

If products are found to have a verified manufacturing issue.

4. Non-Returnable Items

Due to food safety regulations and product handling standards, the following items are not eligible for return:

• Frozen products (including ice cream) once delivered and accepted

• Perishable goods

• Opened or partially used products

• Goods stored improperly after delivery

• Products ordered in error by the buyer

• Products with short shelf-life agreed upon before shipment

5. Claim Procedure

To file a claim, the buyer must:

1. Notify us within 48 hours of delivery

2. Provide:

   • Clear photos of the damaged goods

   • Photos of packaging and shipping labels

   • Copy of the delivery receipt

   • Description of the issue

3. Keep all original packaging until the claim is resolved

Failure to report within 48 hours may result in claim denial.

6. Inspection & Approval

• All claims are subject to internal review.

• We may request additional documentation.

• Approved claims may result in:

  • Replacement shipment, or

  • Partial refund, or

  • Credit note for future orders

The resolution method will be determined at the discretion of Global Exotic Foods.

7. Refund Processing

If a refund is approved:

• Refunds will be issued using the original payment method unless otherwise agreed.

• Processing time may take 5–15 business days, depending on the payment provider.

Shipping costs, customs fees, and handling charges are generally non-refundable unless the error was caused by the Company.

8. Frozen Product Policy

Due to strict temperature-control requirements:

• Frozen desserts and ice cream must be inspected immediately upon delivery.

• Claims related to temperature must include photographic evidence and delivery time records.

• Once accepted and signed for, frozen goods are considered delivered in satisfactory condition unless proven otherwise.

9. Buyer Responsibilities

The buyer is responsible for:

• Ensuring proper storage conditions upon receipt

• Maintaining required temperatures for frozen goods

• Verifying quantities at delivery

• Reviewing shipment documents before acceptance

Improper storage or handling voids eligibility for returns.

10. Force Majeure

We are not responsible for damage or delays caused by:

• Customs inspections

• Weather conditions

• Carrier delays

• Port congestion

• Government restrictions

• Acts beyond our control

11. Limitation of Liability

Our total liability for any claim shall not exceed the value of the goods supplied under the relevant invoice.

We are not liable for:

• Loss of profits

• Business interruption

• Indirect or consequential damages

12. Contact Information

For return requests or questions:

Global Exotic Foods
Email: info@globalexoticfoods.com

Please include your:

• Company name

• Invoice number

• Delivery date

• Description of issue